This Billing and Refund Policy applies to purchases of RenderDoc Pro licenses, maintenance, support, and related digital services. It forms part of our Terms of Use. The accepted quote, invoice, checkout page, order confirmation, or signed agreement defines the product, price, quantity, license term, and maintenance coverage for a purchase. A specifically negotiated written term controls if it expressly conflicts with this Policy.
1. Orders, pricing, and taxes
Prices are stated in U.S. dollars unless the order says otherwise. You are responsible for applicable taxes, duties, withholding, bank charges, network fees, and currency-conversion costs unless they are expressly included in the order.
We may correct an obvious pricing or description error before delivery. An order is accepted only after payment is confirmed and we issue an order confirmation, download entitlement, license file, activation file, or other fulfillment notice.
2. Payment methods
Available methods may include Stripe-supported payments and cryptocurrency payments in USDC or USDT. The payment method and instructions shown in the applicable invoice or confirmed by [email protected] control.
2.1 Stripe-supported payments
Stripe processes card and other supported payments under its own terms and privacy practices. Annual subscriptions paid through Stripe renew automatically by default unless the applicable order expressly states otherwise. Unless canceled before the renewal date, Stripe will charge the saved payment method for the next annual term at the renewal price then in effect. Contact us before the renewal date to cancel. Cancellation stops future renewals but does not shorten or refund the current paid term.
2.2 USDC and USDT
Blockchain transfers are irreversible. You must use the exact wallet address, token contract, blockchain network, amount, and memo or tag specified for the order. You are responsible for network and exchange fees and for loss caused by an incorrect or outdated address, unsupported token, wrong network, or missing transfer information.
A cryptocurrency invoice is paid only after we verify the required amount and sufficient network confirmations. Public blockchain records may reveal wallet and transaction information; see our Privacy Policy.
3. Digital delivery
Delivery may occur by email, authenticated download, license file, serial, or offline activation file. You must provide an accurate recipient email and protect all delivered licensing materials. Delivery is complete when the purchased material is sent to the supplied address, made available for download, or successfully activated, whichever occurs first.
4. Renewals and cancellation
Cancellation prevents future recurring charges but does not shorten or refund the current paid term. Expiration of a term-based license and expiration of Professional maintenance have the effects stated in the Terms of Use and the applicable order. Reinstatement after a lapse may be charged at the price in effect when reinstatement is requested.
5. Refunds and billing corrections
RenderDoc Pro is digitally delivered software. Except where mandatory law or a signed agreement requires otherwise, a sale is final after a proprietary build, license file, serial, download entitlement, or offline activation file has been delivered or activated.
You may request cancellation before digital delivery. After delivery, we will consider a correction or refund only if:
- the same order was charged more than once;
- payment was received but we cannot provide the purchased license;
- the delivered license materially differs from the accepted written order and we cannot correct it within a reasonable time; or
- applicable law provides a non-waivable refund right.
Refunds are not ordinarily available for change of mind, failure to confirm requirements before purchase, third-party enforcement or updates, loss of delivered licensing materials, violation of the Terms of Use, an expired license term, services already provided, exchange-rate changes, blockchain fees, or customer payment errors.
6. How to submit a request
Email [email protected] with the subject “Billing Request” as soon as possible and, where practical, within 14 days of the charge or delivery. Include the subscription email, invoice or transaction identifier, payment date, and a concise explanation. For cryptocurrency, include the transaction hash and network. Never send a wallet private key or seed phrase.
We may request reasonable verification or troubleshooting information. An approved refund is returned through the original payment method where practical. Cryptocurrency refunds may exclude unrecoverable network fees. Provider and network processing times are outside our control.
7. Chargebacks and disputes
Please contact us before initiating a chargeback so we can investigate. A reversed payment, unpaid invoice, or fraudulent or improper chargeback may result in suspension of related downloads, activation, licenses, and support while the dispute is resolved. This does not limit non-waivable legal rights.
8. Changes and contact
We may update this Policy for future purchases. An update does not retroactively change a completed order unless required by law or agreed in writing. Billing, renewal, cancellation, and refund questions may be sent to [email protected].