This Privacy Policy explains how the operator of RenderDoc Pro (“RenderDoc Pro,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you visit www.renderdoc.net, purchase or evaluate a license, use RenderDoc Pro software and activation services, contact support, or otherwise interact with our services (collectively, the “Services”).
1. Scope and controller
This Policy applies to the RenderDoc Pro website, software licensing and authorization APIs, billing records, support communications, trials, downloads, and related operational logs. The operator of RenderDoc Pro determines the purposes and means of this processing. RenderDoc Pro is an independent commercial fork based on the open-source RenderDoc project and is not affiliated with the original RenderDoc project or its maintainers.
2. Information we collect
2.1 Contact, order, and account information
We may collect your name, subscription email, organization, role, billing contact details, country or region, customer and subscription identifiers, plan, seat count, quote and invoice information, payment status, and communications with sales or support.
2.2 License and activation information
To issue, validate, bind, and administer licenses, we may process license identifiers, subscription and customer identifiers, signed license identity, license status, activation and expiration dates, device binding status, hardware identifiers (HWIDs), IP address, offline activation requests, and records of issued license or activation files. Personal and trial licenses require online authorization. Professional offline licenses generally do not require recurring online authorization after activation.
2.3 Software, device, and operational logs
When the software contacts our authorization or logging APIs, it may provide the software version, HWID, IP address, device or computer name, operating-system user name supplied by the client, process or application information, injection or capture activity, success or failure result, timestamps, error messages, warnings, and other diagnostic fields included in the request. We use this information for authorization, device-limit enforcement, abuse prevention, compatibility analysis, security, troubleshooting, and support.
2.4 Website and comment information
When you browse the website, our servers and security providers may receive IP address, browser type, device information, requested URLs, referring pages, timestamps, and security events. If you leave a comment, we collect the information shown in the comment form, together with IP address and browser user-agent information for moderation and spam prevention. A hashed form of your email address may be sent to Gravatar to display a profile image. Comments and profile images approved for publication may be visible publicly.
2.5 Communications and support materials
We collect messages, attachments, screenshots, logs, system details, reproduction steps, and other information you choose to provide. Do not send passwords, game-account credentials, third-party confidential material, or personal data that is not necessary for support.
2.6 Payment information
Card and other conventional payments may be processed by Stripe or another payment provider identified at checkout or on an invoice. We receive transaction status, customer, subscription, invoice, product, price, amount, currency, and related identifiers, but we do not ordinarily receive or store full card numbers. For USDC or USDT payments, relevant wallet addresses, transaction hashes, token amounts, network information, and timestamps may be visible on a public blockchain and may also be retained with the order record.
3. How we use information
- Provide downloads, trials, licenses, activation files, updates, maintenance, and support.
- Authenticate users, bind authorized devices, enforce license terms and seat limits, and detect sharing or abuse.
- Process orders, reconcile payments, issue invoices, maintain accounting records, and communicate about renewals.
- Operate, secure, monitor, debug, and improve the website, APIs, software, and compatibility services.
- Investigate failures, security incidents, fraud, chargebacks, unauthorized access, and violations of our terms.
- Respond to questions, evaluate requested compatibility work, and deliver product or policy notices.
- Comply with legal, tax, accounting, sanctions, and regulatory obligations and establish or defend legal claims.
4. Legal bases
Where applicable law requires a legal basis, we process information as necessary to perform a contract or take steps at your request; for our legitimate interests in licensing, security, fraud prevention, support, service improvement, and business administration; with consent for optional cookies or communications where required; and to comply with legal obligations. You may withdraw consent at any time, but withdrawal does not affect prior lawful processing.
5. How we disclose information
We do not sell personal information for money. We may disclose information only as reasonably necessary to:
- Payment processors: including Stripe, to process and administer payments and subscriptions.
- Infrastructure and security providers: including hosting, content-delivery, database, backup, and security providers such as Cloudflare where configured.
- Email providers: to deliver license, invoice, service, and support messages.
- Analytics providers: including Google Analytics or other Google services configured through Site Kit, to understand website performance and usage.
- Comment and anti-spam services: such as WordPress-related moderation, Akismet, wpDiscuz, and Gravatar services where enabled.
- Professional advisers and authorities: where needed for legal, accounting, security, insurance, regulatory, or law-enforcement purposes.
- Business transfers: in connection with a financing, reorganization, merger, acquisition, or sale of relevant assets, subject to appropriate safeguards.
Service providers may process information only for contracted purposes and under their own legally required terms. We may also disclose information at your direction or with your consent.
6. Cryptocurrency privacy
Cryptocurrency transactions are not inherently anonymous. Public blockchains can permanently expose wallet addresses, transaction amounts, token contracts, timestamps, and transaction histories. Blockchain records generally cannot be altered or deleted by us. If privacy is important to you, do not use a wallet that you do not want associated with the transaction, and confirm the correct token and network before sending funds. We do not control third-party exchanges, wallets, analytics services, or blockchain networks.
7. Cookies and analytics
The website may use cookies and similar technologies for essential operation, login security, comment preferences, fraud prevention, performance, and analytics. WordPress may set cookies when you log in, edit content, or choose to remember comment details. Google Analytics or similar services may set or read identifiers where configured. You can restrict cookies through browser settings, although essential features may then stop working. Where consent is legally required, optional cookies should be used subject to that consent.
8. Retention
We retain information only for as long as reasonably necessary for the purposes described above, including the duration of a license or support relationship and any period needed for security, dispute resolution, tax, accounting, warranty, fraud-prevention, and legal obligations. Invoice and transaction records may be retained for legally required accounting periods. License and activation records may be retained to verify perpetual rights, prior versions, seat history, and abuse. Operational logs are retained according to security and support needs. Public comments may remain until removed. When information is no longer needed, we delete, anonymize, or securely isolate it, subject to backup cycles and legal restrictions.
9. International processing
Our providers and users may be located in different countries. Information may therefore be processed outside your country, where privacy laws may differ. Where required, we use contractual or other lawful safeguards for international transfers.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect information, including access controls, signed license data, restricted administration, transport security, and security monitoring. No internet transmission, software system, or storage method is completely secure, and we cannot guarantee absolute security. You are responsible for protecting license files, activation files, subscription email access, and device security.
11. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection; to withdraw consent; and to complain to a privacy authority. These rights may be limited by identity verification, contractual necessity, legal obligations, security needs, the rights of others, or immutable blockchain records.
To make a request, email [email protected] with the subject “Privacy Request.” Describe the request and the subscription email involved. We may request proportionate information to verify identity and authority. You may also unsubscribe from optional marketing messages using the method provided in the message; service, license, security, and transaction messages may still be sent when necessary.
12. Children’s privacy
The Services are intended for professional and technical users and are not directed to children under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information to us.
13. Third-party sites and content
The website may link to or embed third-party sites, media, games, documentation, payment pages, or services. Their privacy practices are controlled by their operators, not by us. Review their policies before providing information.
14. Changes to this Policy
We may update this Policy to reflect changes in the Services, providers, law, or security practices. The “Last updated” date identifies the current version. We will provide additional notice where required by law.
15. Contact
Privacy questions and requests may be sent to [email protected].